Return & Refund Policy

Last updated: [15.04.2025]

Important Information

  • 30-day return period – You must contact us within 30 days of receiving your order to request a return.

  • 7-day refund processing – Refunds are processed within 7 business days after we receive and inspect the returned item.

  • Return shipping costs – Customers are responsible for return shipping unless the item is defective or incorrect.

  • No returns for opened personal items – Bedding and personal care items cannot be returned once opened due to hygiene reasons.

  • Return address provided upon approval – To ensure proper processing, the return address will be shared after your return request is approved.

1. Introduction

At Niyahaven, we strive to provide premium-quality products and a seamless shopping experience. However, we understand that returns may occasionally be necessary. Our return and refund policy is designed to be fair, transparent, and easy to follow.

For any questions, please contact us at: support@niyahaven.com

2. Return Eligibility

Return Request Timeframe
Returns must be initiated within 30 days of receiving your item.

Return Conditions
To be eligible for a return:

  • The item must be unused and in original condition.

  • It must be returned in its original packaging.

  • All tags, labels, and accessories must be intact.

  • The item must not show signs of wear, damage, or alteration.

Non-Returnable Items
Due to hygiene considerations, the following items are non-returnable once opened:

  • Bedding products (e.g., pillowcases, sheets, duvet covers, blankets, pajamas)

  • Personal care items that come into direct contact with the body

  • Personalized or custom-made products

  • Any product marked as non-returnable in its description

Material & Color Disclaimer
While we aim for accuracy in product descriptions and images, slight differences in color or texture may occur due to screen settings and manufacturing variations. These do not qualify as defects or valid reasons for return. If you believe your item significantly differs from its description, please email us with clear photos.

3. Return Process

How to Initiate a Return
Email us at support@niyahaven.com with:

  • Your order number (e.g., #1234)

  • The email address used for your purchase

  • Reason for the return

  • Photos of the item (if applicable)

Once approved, we will provide the return address and further instructions.

4. Return Shipping & Responsibility

Where to Send Returns
The return address will be provided only after your request is approved. Please do not send items back to the sender’s address on the package.

Who Pays for Return Shipping
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. We recommend using a tracked service, as we are not responsible for lost return shipments.

5. Refund Options

Option 1: Refund to Original Payment Method
Refunds are issued within 7 business days after your return is received and approved. Please note: original shipping fees are non-refundable.

Option 2: Discount Instead of Return
If you prefer not to return the item, we may offer a discount toward your next order as a resolution. Contact support@niyahaven.com to request this option.

Option 3: Replacement for Defective/Incorrect Items
Please provide clear photos of any defective or incorrect items. In most cases, a return will not be necessary, and a replacement will be sent promptly after verification.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact support@niyahaven.com within 14 days of delivery with:

  • Photos of the item and packaging

  • A brief description of the issue

Once verified, we’ll send a replacement at no additional cost.

7. Refund Processing Time

  • Returned items are inspected within 3 business days of arrival.

  • Approved refunds are issued within 7 business days.

  • Depending on your bank, the refund may take an additional 3–5 business days to appear in your account.

8. Customer Responsibilities

  • Securely pack return items to prevent damage in transit

  • Use a trackable shipping method

  • Clearly label the package as "RETURN" to avoid customs issues

9. Policy Updates

This policy may be updated occasionally to improve clarity or processes. The most current version is always available on our website at niyahaven.com.

10. Contact Information

For any questions regarding returns and refunds, please contact us:

NIYAHAVEN LTD
support@niyahaven.com

Thank you for shopping with Niyahaven. We appreciate your trust in our brand and products.